Support Desk Analyst

We are looking for an IT Support Desk Analyst based in our Brisbane office who would like to be part of our IT journey, ensuring we are resourced well and continue to effect change over the everyday working lives of over 700+ National Storage team members, 250+ centres and 100,000+ customers, as we rapidly expand. 

The Role:

Reporting to the IT Operations Manager, you will be responsible for providing technical support for the National Storage Group covering the areas of networking, security, user applications, maintenance and support of laptops, desktops, printer, mobile and computer hardware, core CRM solutions and other IT functions.

Key Responsibilities Include:

• Respond to Service Desk tickets within our SLA timeframes, ensuring all tickets are followed up or escalated until completed.
• Remedy hardware, software and network issues and assist with various software and hardware projects across the business.
• Assist with AD User Accounts, Azure, Microsoft 365, CRM Systems, Networking, Security, IT Asset Management, MDM solutions and much more!
• Support with the preparation for new site locations - this includes telco account migrations, ordering new WAN/Telephony services and CRM configurations
• Develop and maintain effective and productive relationships with external suppliers and stakeholders

Benefits of Working with Us:

• Permanent role with an industry leader and ASX 200 listed company
• Structured training with a continued focus on development
• An attractive opt in incentive program
• Generous company paid parental leave
• Discounts on a range of storage services including units and merchandise
• Unique wine offers and discounts through our subsidiary company Wine Ark
• 24-hour wellbeing support for you and your family through our Sonder partnership
• Reimbursements for approved wellbeing services under our WellNS Wallet Program
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more
• Ability to earn referral incentives

About You:

• Your CV lists strong Level 1 experience ready to grow into a Level 2 role or have experience working in a Level 2 type role.
• Technology is a passion of yours and you are Advanced or above with Office products such as Excel, Word, Teams and Outlook and have solid experience working with Microsoft Operating Systems (10, 11, Windows Server 2012-2019).
• iOS experience a bonus!
• Experience with any of the following technologies also advantageous: AV Systems, MDM suites, Remote Access tools, Zendesk, VPN’s, SharePoint and Active Directory.
• Communication comes naturally both written and verbal 
• You are a proactive task master, working on multiple support items and technology projects whilst achieving all deadlines
• You thrive with a team and excel working on your own as well!

Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.

Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.