Centre Operations
As the faces of National Storage, our centre teams provide a seamless customer experience for over 85,000 customers across more than 200 centres. Whether it’s moving house, more space required to keep prized possessions safe, or planning for long-term travel, our teams assist customers in finding the best solution to suit their needs during a time that could otherwise be stressful.
Our Storage Managers are responsible for the financial and operational performance of their storage facility through delivering a high degree of sales expertise and customer service, effective training and people management, high standards of centre presentation and adherence to company policy and procedures.
Due to our varied portfolio of storage centres, this role can be suited to assistant managers wanting to manage their first centre through to experienced managers ready for a new challenge.
Our Storage Consultants are responsible for providing excellent sales and service experiences to our new and existing customers. This role assists in ensuring the centre achieves its budgeted goals, adheres to National Storage policies and procedures, and is clean and well presented at all times.
Regardless of your previous experience, if you are people focused and passionate, we want to hear from you!
“I love what I do. I love the interaction with customers and local businesses, I love being able to put a smile on faces and feel like I have made a difference to people’s lives. I still look forward to going to work each day.”
Lee Barrett, National Storage Tweed Heads/Chinderah Bay & employee for 21 years
State Operations
As leaders in the field, our state operations team’s primary focus is on building and developing high performance teams, executing operational efficiencies, and actioning strategic plans to maximise profit and continually grow the business.
Responsible for the leadership and development of a region of centres, our Operations Managers strive to achieve financial growth, delivery of consistent customer service levels and operational excellence through managing all administration, compliance, and detailed business practices.
If you are a Multi-Site or Regional Manager or Big Box/Department Store Manager who embodies a people-first mentality, then this is the role for you.
Our State Managers lead, motivate and manage effective state teams to achieve optimal sales objectives, customer service levels and set business objectives. They are skilled in strategic planning and ensuring a safe working environment through compliance with WHS regulations and National Storage policies and procedures.
As a senior leadership role, 3-4 years’ experience in a senior multi-site/state management role is required in addition to a strong financial and business acumen.
Contact Centre
Figuring out what storage solution you need is no simple task, especially if you haven’t used self-storage before. From sizing and accessibility to location and price, our Contact Centre team are ready to do the heavy lifting and solve all storage-related problems for our customers.
As the voices of National Storage, our agents form an integral part of our company culture and business success, acting as the first point of call for our customers to offer live support through phone, webchat, or email. Our team members are passionate about our products and ensuring that our customers receive the best storage options to suit their needs.
This role requires empathy and clear communication, so if you are a customer-centric problem solver who thrives in a fast-paced environment, keep your eye out for this role!
Creating rosters and forecasting team and sales requirements is the focus of this detailed-orientated role.
You will lead and control the end-to-end workforce management process, including forecasting and scheduling ensuring optimum utilisation of the team across all channels, within budget and achieving target metrics. You are the go-to person for leave requests, availability changes and payroll needs making you a critical person within our Contact Centre team.
There is so much to learn when you join National Storage, as we offer our customers a wide variety of products and services. Our Team Leader Trainer is here to induct new agents into the business, be the first point of call for all training needs, and is a friendly face new-starters can rely on to answer questions, and give helpful tips and tricks to support their sales journeys.
Our Customer Service and Sales Manager ensures that the strategy is in place and that our team are led, aligned, and engaged to deliver a superior customer experience every time. If you’re passionate about people, implementing cutting edge technology and turning strategy into action, then this is the role for you.
“National Storage has provided me with exceptional career development opportunities and has kickstarted my career path. I have also formed relationships that will remain with me long into the future.”
Luke Moore, former Contact Centre Agent & Legal Clerk
Head Office Departments
Based in Brisbane, our Head Office provides support across our Australian and New Zealand portfolio.
Part of our growth strategy at National Storage is acquiring existing storage centres for our portfolio. Since our IPO in 2013, we have executed over 150 high-quality acquisitions – a growth rate unmatched in the Australasian market. Our acquisitions team are the first friendly faces these external centre teams meet as they perform all integration tasks from due diligence through to team inductions.
Roles include Integration Manager, Integrations Officer, Special Projects Officer and Acquisitions Assistant.
Our corporate clients are an important part of our business, and this team ensures that an exceptional, highly customised experience is delivered. From pharmaceuticals requiring temperature-controlled storage or small business owners needing additional office space, through to large corporations who look to us for additional warehouse space, this is a diverse role brimming with new and exciting opportunities.
Through our strategic development and expansion projects, we incorporate cutting edge technology and advanced design methods making us the market leader in self-storage. Our development team travel across Australia and New Zealand locating and securing new sites and then work closely on each new build from start to finish.
Roles include Development Manager, Construction Delivery Manager and Development Assistant.
As an ASX 200 listed company, our finance team plays a critical role providing specialist advice across finance, audit, tax, treasury and investor relations. Daily financial activities include preparation of month end accounts, BAS and tax returns, bank and balance sheet reconciliations, accruals and prepayments, audits and year end statutory accounts. Despite the serious nature of their duties, our finance team is a dynamic and engaging group always eager to welcome friendly new faces.
Some of our roles include Accountants, Banking Clerk, Accounts Payable Officer, Payroll Officer, Commercial Analyst, Group Tax Manager, Group Finance Manager and Group Financial Controller.
At National Storage, our most important resource is our people. Our HR team provide strategic advice and support across recruitment, performance and remuneration, diversity, culture, and learning and development. We’re proud of the culture that we have created as a business with a focus on coaching and guidance, and internal career progression.
If you love placing people at the heart of everything you do, then a role in this team is for you. Roles include HR Administrator, HR Advisor, HR Manager and National Recruitment Manager.
Staying connected to our customers and team is essential to our business. Our IT team are key behind-the-scenes players, implementing solutions and applications impacting our national operations. Helpdesk queries, hardware, data management, software development, networking, infrastructure, application support and security are just some of the tasks that fill up this team’s days.
Roles include IT Operations Team Lead, IT Administrator, Support Desk Analyst, IT Project Manager, Developer & Analyst, and Junior Developer & Analyst.
Our trusted in-house legal experts manage risk and compliance, ensuring that all regulatory and legislative requirements are followed. They undertake and manage a wide variety of actions such as acquisitions, property and commercial law matters, contracts, leasing, operational queries, industrial law, capital raising, governance and the ASX listing rules.
Roles include Chief Counsel, Senior Legal Officer, Paralegal and Law Clerk.
Working across both traditional and digital marketing functions, our in-house marketing team are highly skilled in the art of communications and managing our content and advertising strategies, working directly with our corporate sponsors and community partners, engaging our customers through various social media channels, and using analytics and consumer insights to ensure our products stand out in the market.
Roles include Campaign and Partnerships Specialist, Corporate and Creative Editor, Marketing Content Assistant, Marketing Assistant, Digital Marketing Specialist, Digital Marketing Assistant and Graphic Designer.
Greeting and guiding our clients and guests, coordinating meeting rooms and office facilities, managing travel, accommodation, in-house catering and conferences and assisting our Executive Team are just some of the varied tasks managed by our high performing office administration team.
If you want to join the team known for their superior delivery of first impressions, then one of these roles could be for you – Receptionist, Administration Assistant and Executive Assistant and IR Coordinator.
Working closely with our state operations team, our property team ensures that each centre and its property is well-maintained, while driving continuous improvements throughout the centres and ensuring that service work is carried out to high standards. With over 200 centres across Australia and New Zealand, this is no easy feat, so if you like working in a fast-paced environment, this is the team for you!
Roles include Property Maintenance Manager, Property Projects Officer and Property Administrator.
Our revenue team ensures that the operational performance of the business is maximised, and business objectives are achieved. Duties include reporting, auditing, data cleansing and providing meaningful analytical reviews and strategies to the state operations teams and senior management.
Roles include Head of Revenue Generation, Revenue Analyst and Operations Project Manager.
‘No harm to anyone at any time’ is the focus for this team. Our safety team manages our safety system and ensures the continual improvement of safety and compliance practices minimising risk so everyone returns home safe.
Established in 1999, Wine Ark is Australia’s largest and most recommended wine storage provider. With 15 cellars nationwide, our state-of-the-art storage facilities have set international benchmarks and allowed Wine Ark to develop into one of the most respected brands within the industry.
Our climate-controlled cellars are specially designed for the long-term storage of wine, to help it mature to its full potential. Our dedicated team of wine and logistics professionals are on hand to safeguard customers’ collections, offering storage solutions to suit each individual’s, needs, enriching their wine journey and discovery.
We’re also the only wine storage provider to offer a dedicated wine trading platform to our customers. The Vintage Wine Trading Room enables Wine Ark customers to buy and sell wine that they have stored with us.
Roles include Cellar Assistant, Assistant Cellar Manager, Cellar Manager, Cellar Operations Manager, and Head of Logistics and Distribution.
